Help & contact

Email kontakt@netario.pl. Include “Elveno” and a short description in the subject. For technical issues, tell us the device model, operating-system and app versions, and the steps that trigger the issue. You may attach a screenshot after hiding private information. Do not send passwords, login codes, full card details or identity documents.

Elveno is in testing. Version and purchase availability depend on the platform and release stage. This website does not sell subscriptions.

Check your connection, device volume and the separate voice and background levels. Make sure audio is not being sent to another Bluetooth device. If a download was interrupted, retry with a stable connection and enough free storage. If only one recording is affected, tell us its title.

Keeping recordings for offline listening is a Premium feature. Download them while online with verified access. Offline access lasts until the last verified entitlement expires, for a maximum of 30 days after verification. Being offline does not extend this period. Temporary storage is cleaned when the app is active; intentionally retained downloads are handled separately. Remove downloaded files in storage settings.

Once purchases are available, use the restore-purchases function while signed into the store account used to buy. Restoring is not a new purchase. If access does not appear, check the subscription in your store and contact us. We do not currently promise purchase transfers between Apple and Google or practice-history synchronisation across devices.

Removing the app does not stop renewals. Manage a subscription in the store where you purchased it: Apple instructions or Google Play instructions. Cancel before the store’s renewal date; for an Apple trial, Apple recommends at least 24 hours before it ends.

Refunds: Apple purchases · Google Play purchases. You may also send a complaint to us. Store procedures do not limit your statutory consumer rights.

Change analytics consent in Settings → Usage statistics. Turning it off stops new transmissions but does not automatically erase earlier data. To request deletion, email kontakt@netario.pl with the subject “Elveno — delete personal data” and describe the request. You may include a transaction or installation identifier if you have one. No Elveno account or ID scan is required. The privacy policy explains your rights, verification and exceptions.

Send a complaint by email or post to the publisher. Describe the issue and the resolution you seek. We respond to consumer complaints within 14 days of receipt. Personal-data requests follow GDPR deadlines.

NETARIO Sp. z o.o. (a Polish limited liability company), trading under the Elvonio brand, publisher of Elveno.
ul. Wiślana 3B, 05-092 Łomianki, Poland.
Polish commercial register (KRS): 0000952214 · tax ID: 1182236570 · EU VAT: PL1182236570.
District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register. Share capital: PLN 5,000.
Represented by Rafał Kochański, President of the Management Board.
Email: kontakt@netario.pl · phone: +48 533 267 070.